Who are we?
We are authorised and regulated by the Financial Conduct Authority FRN 760192. We act as a credit broker not a lender and offer finance from lenders. The Hot Tub Supercentre is a trading name of American Hot Tubs Ltd
T: 01324 430 061
If you have any requests concerning your personal information or any queries with regard to these practices please contact us.
We collect personal information from visitors to this web site through the use of enquiry forms and every time you e-mail us your details. Other than this, we do not store or capture personal information but simply log your IP address (this is the technical standard which ensures messages get from one host to another and that the messages are understood) which is automatically recognised by the web server.
Use of personal information
We process personal information collected via this web site for the purposes of: -
Identifying potential customers.
Dealing with your requests and enquiries.
Customers who have a credit agreement with one of our panel of lenders
Providing you with information about products and services offered by American Hot Tubs Ltd
We do not sell personal information collected through this site or use your personal information for any other purposes than those stated above.
Cookies may be used by us to provide you with customised information from our web site. A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our web site. Cookies may also allow us to make our web site more user friendly by, for example, allowing us to save your password so that you do not have to re-enter it every time to visit our web site.
We endeavour to take all reasonable steps to protect your personal information. All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us.
Using your information for fraud prevention
We may share your personal information with fraud prevention agencies. If false or inaccurate information is provided and fraud is identified, details of this fraud will be passed to those agencies to prevent fraud and money laundering.
Checking your identity
We may ask you to provide physical evidence of identity verification as a lender will search the files of credit reference agencies which will keep a record of their search, whether or not your application for a loan proceeds. This is not seen by us or shared with any other 3rd parties unless written consent is received from you.
Money Laundering Checks
To comply with Anti-Money Laundering regulation, there are times when the lender will need to confirm or re confirm your name and address. This is not seen or shared with any other 3rd parties unless written consent is received from you.
How we manage Special Category Data
In the unlikely event of us receiving Special Category Data as defined in GDPR https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/special-category-data/ American Hot Tubs Ltd will inform you of the receipt of this information to discuss the deletion of this data.
American Hot Tubs Ltd will not disclose personal information to other companies and suppliers as we do not use third parties to process your data.
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this web site and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.
Personal Data and your rights
If we collect any personal data from you, you have the right to receive/amend/delete information about the personal data we hold about you. American Hot Tubs Ltd do not charge a fee for this unless we believe the request is excessive or unfounded. If we refuse a request we will tell the individual why and that they have the right to complain to the supervisory authority and to judicial remedy. American Hot Tubs Ltd will do this without undue delay and at the latest within 1-month.
If at any time you no longer wish to receive any of our e-bulletins, newsletters or other information for which you have subscribed our partner retailer process, then please contact us so that we can remove your relevant details.
Last updated: March 2020
TERMS AND CONDITIONS OF SALE
The Hot Tub Supercentre is a trading name of American Hot Tubs Ltd, Reg SC521235 with registered address 1 Gateway Business Park Grangemouth, Scotland. FK3 8WX.
These terms of sale apply to your installation and by placing an order, you agree to the terms and conditions set out below; The placing of an order commences when an optional deposit has been paid in full or when your finance agreement has been signed.
These Terms and Conditions override any terms or conditions proposed by the buyer unless specifically agreed in writing by American Hot Tubs and, together with the agreed price for the goods, constitute the entire agreement for the sale. For the purposes of these terms and conditions, spa describes both portable spas and hot tubs.
Each quotation or proforma invoice will show the agreed price for the goods and any extras plus any delivery or set up charges and VAT, this will only remain valid for 7 days from the date of issue, unless otherwise stated
All orders require a deposit of £0. Any deposits placed however will be noted. Should any order and/or deposit be paid upfront and then cancelled within 30 days for any reason then 90% of this will be refunded with the remaining 10% being retained by American Hot Tubs to cover administration and consultancy work already carried out. If an order is cancelled outwith 30 days, American Hot Tubs will retain the full deposit paid. If your order is being paid for in connection with a finance agreement then your finance agreement is confirmation of your order/goods.
American Hot Tubs will ensure that a full detailed description is given to you in regards the access requirements needed for getting your hot tub into the garden, this will include a document that will be sent out as via email either as an attachment or a website link. American Hot Tubs will request photographs in order to establish suitable access points and suitability for access of the tub to your garden and will liase with you in regards the measurements required for safe and required space. Should access photos not be sent it will be the responsibility of the customer to and all liability of not being able to install the tub on that day lies with the customer. In the case of a hi-ab or crane being used to position the tub by a third party, even if arranged by American Hot Tubs, the sole responsibility of the tub during this movement of the tub will be between you as the customer and the 3rd party hi-ab or crane company and we will take no responsibility for any loss or damage occurred during that time to hot tub and any property. The payment of such machinery is the full responsibility of the customer.
Delivery and set up is included in the price of the goods unless clearly stated. Islands will be subject to a delivery charge, please call for a quotation. Any time or date for delivery given is an estimate only and it is not the essence of contract and if the delivery is delayed, under no circumstances can compensation be considered or paid. This includes circumstances where you have been given and install date but this is then cancelled and has to be re arranged due to your tub not arriving from our suppliers. American Hot Tubs will not be liable for any costs or loss of income or time that you may occur as a result of date changes of your delivery or installation. If American Hot Tubs agree to delivery and on attending the site on the confirmed day, are unable to affect delivery due to a buyer being unprepared, a return visit to deliver the spa will incur a minimum cost of £250.00. This includes but is not limited to no or incorrect electrical set up in place, access issues that have not been flagged up to American Hot Tubs prior to install day or unsuitable base for tub siting. If any cause outside of the control of American Hot Tubs makes it impractical for American Hot Tubs to complete the order and supply the hot tub, the right is reserved to refund all monies and/or cancel a finance agreement without any form of compensation.
Upon day of installation, our trained & insured delivery team will assume full responsibility for the safe installation of your hot tub. You will not be requested to assist our installation team with the installation, and we ask that the area of installation is clear of any persons or pets. Any assistance that you or any person that is not a member of our trained installation department do provide will be at your own discretion and you accept that you do so at our own risk. The company will not be held liable for any injury suffered during any assistance that you do decide to provide.
The buyer will be deemed to have accepted the goods upon the completion of install. If upon inspection, you find that something is not of full satisfaction, American Hot Tubs shall at its option either repair or replace the defective part of as per the warranty details within a reasonable time and American Hot Tubs shall be liable for no other form of loss or compensation in that event including the loss of time or money in the event American Hot Tubs require access to the property at a later date.
6. Installation and Operating Requirements
The buyer should always observe the following installation and operating requirements and American Hot Tubs shall not be liable for any loss, whether direct, indirect or consequential, arising from any failure to do so.
Buyers are responsible for arranging, prior to delivery and installation the appropriate and required electricity supply. Buyers are advised to use a professional registered electrician and must ensure compliance with the manufacturer’s electrical instructions, requirements and electrical regulations relating to this type of installation.
Buyers must ensure in the event of the spa, or its supply line, going to earth this will only trip the supply to the spa compliance which store data or are affected by a disruption of supply. The correct size fuse, 30 milliamp ELCB/RCD, the correct size of cable to suit the spa and the length of cable run, must be fitted to any spa installation. If set up by American Hot Tubs is undertaken, this can only take place when the following requirements are in place. The correct electrical set up must be in place for American Hot Tubs upon install day and buyers should refer to the pre delivery guide on the website www.thehottubsupercentre.com for a full detailed description of the electrical set up they require for the selected spa. There must be easy level access over hard (not soft) surfaces with adequate allowance for the spa on its transport trolley or mat, width and length, as well as difficult corners (Pictures sent to American Hot Tubs prior to delivery if unsure). American Hot Tubs may then place the goods in the position as instructed by the buyer. Indoor use is at the buyer’s risk and precautions must be made for leaks and access for the maintenance as well as taking appropriate actions to account for the build up of any additional heat of condensation in relation to the hot tub being placed indoors. Furthermore, spas should only be located on waterproof suitable flooring. A spa is a water filled vessel without an inbuilt drain. Spas can only be gravity drained slowly via a hose tail or pumped out with a submersible pump. Care should be taken to avoid drainage onto sensitive plants, ponds or running water containing fish or other life forms.
Any vessel of this type could leak and cause damage with volume of water involved. While indoor spa location is not recommended, if the spa is located indoors or on a surface where damage could occur, it is the responsibility of the buyer to make provision for dealing with a leak and limiting the risk of damage. Floor drainage should be considered on indoor locations where splash or leaks could cause problems, which any spa located over a basement or not on a ground floor should be fitted with a suitable bund tank with drain which should be able to handle the eventuality of any minor or major leak. Leaks can cause damage to both finish and structure of the surroundings if provision is not made to avoid such occurrence. Any damage by water or leaks within the hot tub are the sole responsibility of the buyer and American hot tubs will not be liable for any compensation in regards such. The buyer should note that all dimensions are approximate due to the variations in bespoke manufacture. Accordingly (although permanent fittings for spas are not recommended anyway) the buyer should not construct such fittings prior to delivery.
For any warranty work, buyers must ensure the hot tub is accessible from all sides and there is adequate working space
7. Removal and disposal of packaging
In order to keep the costs of our products down it remains the sole responsibility of the buyer to dispose of any packaging that may be left from the installation of the hot tub or any other service provided by American Hot Tubs. Should a buyer wish American Hot Tubs to remove and dispose of such material then a charge of £50 will be taken prior to American Hot Tubs doing so.
8. Representations and Referrals
Whilst American Hot Tubs will use every endeavour to give helpful advice and guidance to the buyer, to enable the buyer to make an informed choice, such advice will be limited to generalities and American Hot Tubs cannot be liable for specific circumstances relating to the buyer’s premises, intended use, or otherwise. Referrals, for example, the name of contractors who may be able to carry out certain work, such as Cranes, Hi-abs and electricians are given as a professional courtesy only, and American Hot Tubs cannot be responsible for any conduct or service provided by such contractors
If the manufacturer adopts any changes in construction or design of the goods to be supplied under the agreement, the buyer shall accept the goods so changed in performance of the contract provided that any such changes do not substancially alter the functions or characteristics of the goods.
10. Operation and Maintenance
Neither American Hot Tubs nor the manufacturer can be held responsible for any adverse consequences to the goods, property or person arising from the buyer’s failure to comply with the manufacturer’s operating and/or maintenance instructions. Changes or alterations to parts or components are also at the buyer’s risk. Any ongoing running costs, such as electricity or chemicals, outlined by American Hot Tubs are only given as an estimate and no compensation or refunds will be given by American Hot Tubs should any differences occur after the installation has been completed.
11. Warranty Claims
All claims under the manufacturer’s warranty should be directed to American Hot Tubs, quoting their surname, postcode, delivery date and model name as it appears on the order form. The warranty given on the tub will differ depending on the model purchased and this should be checked prior to any purchase and any claim. At no time will American Hot Tubs or any of its suppliers be responsible for any consequential losses incurred by customers using American Hot Tubs for commercial purposes. Any warranty supplied by American Hot Tubs will start from the day of install.
12. Running Costs
Any/all ongoing operational costs associated with a hot tub purchased from American Hot Tubs Ltd will be the responsibility of the customer and American Hot Tubs Ltd accept no responsibility or financial compensation for any required costs incurred by the customer. These costs include but are not limited to electricity costs, cleaning and maintenance costs & general aging/wear and tear of perishable parts.
You are entitled to return your hot tub within 30 days for any reason if you change your mind. The hot tub must be in a like-new condition. All returns are subject to a collection, cleaning & re-packaging equal to 25% of the purchase price of the hot tub
1. For customers who sign up a payment of £74.90 (Normally £79.90) will be taken by credit or debit card on the frequency which is needed for the model of hot tub.
2. You may choose to cancel your O-Care Plan at any time by contacting our office.
3. The extended pump warranty is only available for new hot tubs purchased from American Hot Tubs which are on the O-Care plan and is a parts only extended warranty and no extended labour warranty is given and such will remain as per standard warranty terms
4. The extended warranty is only valid whilst the plan is active, and if the plan is cancelled the warranty is immediately invalidated.
5. O-Care is not a substitute for a sanitiser so a suitable sanitiser must still be used
PRODUCT WARRANTY FOR FOLLOWING TUBS – As of 1/10/17
TITANIUM / CABO/ CARIBBEAN / TRILOGY
PHILY / GRAND CANYON/ MONTANNA/ VEGAS
ROYALE / LIBERTY / ASPEN / LEGEND/AURORA
PACIFC LOUNGE, GULF LOUNGE, ATLANTIC LOUNGE, ARCTIC LOUNGE, DALLAS, PHOENIX, CHICAGO
EXEC, FIJI, FIJI PLUS
AMERICAN HOT TUBS OWN BRAND (SPRING VALLEY SPAS);
SAN DIEGO/PALMA/SAN FRAN/OLYMPIA/SAVANNAH/CAYMAN/GRAND CAYMAN/BERMUDA/MAURITIUS/ MAURITIUS.JNR/MALIBU/ANTIGUA/ANTIGUA.JNR/ROMA/CATALINA/ARUBA/CARIBBEAN/ CARIBBEAN.JR/AQUA/HAWAII.JR/CORAL/BALI/MAUI/HAWAII/BARBADOS
Spa Structure - 5 Years
American Hot Tubs warrants to the original retail purchaser the structural integrity of the spas against water loss from the spa due to defects in material or workmanship, in the spa structure for a period of five (5) years from the date of installation. (This includes the repair or replacement of the spa shell or any part of the structure)
Spa Shell Surface - 2 Years
American Hot Tubs warrants to the original retail purchaser that the acrylic finish will not blister, crack or delaminate for a period of two (2) years from the date of installation as a result of defects in material or workmanship. American Hot Tubs will either repair or replace the defective shell, including onsite labour to repair or replace the defective shell.
Spa Equipment - 2 Years (Please note for BeWell / Alps this is 3 Years)
American Hot Tubs warrants to the original retail purchaser the spa side equipment pack (pumps, heater, control system, keypad) should a component fail or malfunction due to defects in material or workmanship for a period of 2 years (2) years from the date of installation. American Hot Tubs will either repair or replace the defective component including replacement parts and onsite to labour install them.
Spa Plumbing - 2 Years
American Hot Tubs warrants to the original retail purchaser for a period two (2) years from the date of installation that the plumbing or spa will not leak due to defects in materials or workmanship. American Hot Tubs will provide replacement parts and onsite labour to repair or replace any defective components. Note that this does not include Jet inserts which as stated below in “Other Spa Components”, are warranted against malfunctions due to defects in materials and workmanship for a period of one (1) years from the date of installation.
American Hot Tubs warrants spa skirt and step to be free from defects in materials and workmanship at the time of delivery
Ozone – 1 Year
American Hot Tubs warrants to the original retail purchaser that the factory installed ozonators will not malfunction due to defects in the ozonator for a period of one (1) years from the date of installation. If the ozonators malfunction due to a defect in material or workmanship, Amercian Hot Tubs will either repair or replace the defective components including parts and onsite labour.
Audio Equipment - 1 Year
American Hot Tubs warrants to the original retail purchaser the stereo components against malfunctions due to defects in materials and workmanship for a period of one (1) year. This limited warranty on all audio systems covers onsite labour for a period of one (1) year from the original date of installation. After one year (1) the purchaser is solely responsible for any labour costs associated with the repair or replacement of a defective audio component. American Hot Tubs shall not be responsible for any damages or losses to any accessories , including but not limited to iPods or similar systems, caused by a defect or malfunction of any component. Note: Audio remote controls are not covered by the warranty. These are splash proof and not submersible in water. Radio reception is not covered by warranty because the reception depends on local conditions. The received signal may deteriorate if there are high voltage lined near the site. Damage to speakers caused by corrosion due to improper chemical balance will be excluded from this warranty.
LED Light System - 1 Year
American Hot Tubs warrants to the original purchaser for a period of one (1) year form the date of installation that the factory installed LED light system will not malfunction due to defects in material or workmanship. If the LED system or any component there of malfunctions, American Hot Tubs will either repair or replace the defective components. This limited warranty on LED systems covers the onsite labour for a period of one (1) year from the date of installation. After one (1) year the purchaser is solely responsible for any labour costs associated with the repair or replacement of a defective component.
Cover and Headrests
American Hot Tubs warrants that the spa cover and headrest pillows to be free from defects in material or workmanship on delivery to the customer and are not covered under any additional warranty. Fading, discolouration, and scratches are all considered to be normal wear and tear or improper chemical balance. This also includes but is not limited to any chemical burns or discolouration of the cover as a result of being used on the spa. Zips and stitching are not covered under the terms of the warranty for the spa.
Other Spa Components
American Hot Tubs warrant all other spa components, including but not limited to fuses, diverter caps, cover clips, and jet inserts against malfunction arising from defects in material and workmanship for a period of 1 years to the customer. Please note that for cover clips and jet inserts then this is a parts only warranty.
This limited warranty is enforceable only by the original retail purchaser. Spa covers and spa pillows are specifically excluded from this limited warranty. All warranties are void if the spa is placed in a commercial or rental property (as of 01/02/2019), (excluding our Holiday Let Spa). In the event it is necessary to remove the spa from the residential premises to repair or replace any warrantable item, any and all cost of spa removal and including but not limited to removal of the original spa and transportation of the replacement spa, damages to landscaping, decking, fencing or other structural alteration or any other cost related to obtaining access to the spa are the sole responsibility of the purchaser. This warranty does not cover damage caused by misuse, lack of maintenance, and act of god or lime scale deposits. American Hot Tubs is not responsible for any damage caused by alterations or modifications by the user.
All warranties here under are void if the spa has been subject to chemical misuse or chemical imbalances, alterations or modifications not authorised by American Hot Tubs, attempts to repair the spa not authorised by American Hot Tubs, incorrect use of the spa including but not limited to running the spa dry or filling the spa up incorrectly, electrical installation by a non-qualified electrician, ice in the spa, incorrect winter preparation, or commercial use. No part of the spa is warranted against chemical damage. This includes but is not limited to deposits of limescale on the spa shell or on spa components such as heater elements. Correct chemical use is the sole responsibility of the customer. The spa shell and components are not covered against any defects which may occur as a result of the customer not using the cover while the spa is not in use. This warranty does not cover damage arising from the use of unauthorised sanitisers such as tri-chlor, acids, calcium hypochlorite, sodium hypochlorite, peroxides, any sanitizing chemical that may remain undissolved on the spa surface.
Damage to headrest pillows reported beyond the day of delivery will not be covered under warranty.
Warranty Claim/Aftercare Procedure
All warranty claims must be registered by following the aftercare link on our website at www.thehottubsupercentre.com . This will then ensure that your issue is passed over to the correct department. American Hot Tubs will then attempt to diagnose the fault over the phone and may suggest a number of solutions for the customer to attempt. Should this not resolve the issue American Hot Tubs aftercare team will then look to contact you within a reasonable time scale in order to book in an engineer visit. The aftercare department will be available Monday – Friday and excludes holiday periods which are at the discretion of American Hot Tubs. An Engineer upon attending the spa will attempt to diagnose and repair the issue. Should this not be possible on the day due to parts or any other reason then American Hot Tubs will look to book another visit in as soon as this is possible within a reasonable timescale. Upon attending a warranty visit, the customer must ensure there is full access to all sides of the spa in order for any diagnosis to take place from all sides and service points. Should this not be available on the day then American Hot Tubs reserve the right to charge a call out fee of £85 as well as the cost of the labour for that day and will have to return at another time.
If it is determined that the malfunction is not covered by the limited warranty, the cost of the service call is solely the responsibility of the purchaser. If it’s determined that the malfunction or defect is covered under the warranty, American Hot Tubs will repair or replace the covered item within a period of 21 days unless indicated that a part is not currently available.
Out with Warranty Period
When your warranty for certain aspects of your spa expires, then you of course do not need to use American Hot Tubs to diagnose or repair your spa. If however you choose to do so then you should do so by contacting us via the aftercare page at www.thehottubsupercentre.com or calling the showroom. All call outs after a warranty period has expired will be charged at £85 which will be payable prior to an engineer attending your property. This will include 30 min of onsite labour. After this period, an hourly rate of £55 will be applied. Any parts or components required will be estimated and the owner given an estimated quote of any works required including the parts and estimated labour time for such work prior to work commencing. Should the engineer not have the required parts in the case that they need ordered then the work will be booked in by the relevant department and the engineer will return to do the job at a later date.
PRODUCT WARRANTY PRIOR TO 1/10/17
Warranty covering Parts and Labour
5 years warranty of the spa shell: the structural integrity of the spa against water loss from the spa due to defects in material or workmanship
2 years warranty on the main spa components: spa control, massage engines, pumps, heating components come with a 2 year warranty against defects in materials. (Please note for San Diego, Palma and San Fran Models this is limited to 1 year. Also note that for our Malibu hot tubs sold after 1/7/16 a 1 year warranty for main components is given on this product)
2 years warranty on the side panels of the spa. The factory installed side panel is warranted for 2 years from delivery date. Fading and weathering of the cabinet surface may occur naturally over time and shall not be considered a defect.
2 years warranty on spa plumbing. the plumbing or spa will not leak due to defects in materials or workmanship
1 years warranty on the ozone generator. The ozone generator is warranted against defects in materials for 2 years from delivery date
1 years warranty on the audio system components. The factory installed audio components (ie power supply, speakers, wires etc) are warranted against defects in materials for 1 year from delivery date. After one year the customer is solely responsible for any parts and labour costs associated with the repair or replacement of any parts of the audio system. Note: Audio remote controls are not covered by the warranty. These are splash proof and not submersible in water.
Cover and Headrests
American Hot Tubs warrants that the spa cover and headrest pillows to be free from defects in material or workmanship on delivery to the customer and are not covered under any additional warranty. Fading, discolouration, and scratches are all considered to be normal wear and tear. This also includes but is not limited to any chemical burns or discolouration of the cover as a result of being used on the spa. Zips and stitching are not covered under the terms of the warranty for the spa. Headrest pillows are to be removed from the spa when not in use.
1 years warranty on LED lights. The factory installed lights are warranted against defects in materials for 1 year from delivery date. After one year the customer is solely responsible for any parts and labour costs assosiated with the repair or replacement of any parts of the light system.
1 years warranty on the Jet ends and jet controls. The jets ends and plastic controls are covered against defects in materials for 1 year from the delivery date.